Support from PrimeGuard

Returns & Order Help

Contact PrimeGuard Supplies for help with a return, a damaged or incorrect item, delivery, tracking or an order cancellation. We normally reply within one business day.

You can also email support@primeguardsupplies.com. Include your order number and a description of the issue. Please wait for our instructions before returning an item.

Tell us what happened

Fields marked * are required. Add any order details you have so we can help.

Your name *

Email address *

What do you need help with? *

Order number (if available)You can find this in your order confirmation email.

Delivery postcode / ZIP (optional)

Product name or SKU (optional)

How can we help? *

We use these details to answer your request. Do not include passwords or payment-card details. Privacy policy

Submitting a request does not approve a return or confirm a cancellation. Please wait for our instructions before posting an item.

What happens next

We review your request
PrimeGuard normally responds within one business day. We may ask for more information to identify the order or understand the problem.
We explain your options
We assess the request against our return policy and your applicable consumer rights. For delivery problems, we check with the fulfilment partner or carrier as needed.
We provide the next steps
If a return is approved, we provide the correct address and return instructions. Do not send items directly to a supplier or our business address without those instructions.

Have photos of the problem?

Email clear photos of the item and packaging to the address below, with your order number if available. This form accepts text only.

support@primeguardsupplies.com

Eligible returns can be requested within 30 days of delivery. Change-of-mind conditions and return costs apply. Rights for faulty or incorrectly supplied products are not limited by that period.

Read the returns policy Find your order tracking

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Returns & Order Help

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