Track or Check an Order
Use this page when you want to check an order, locate tracking information or ask PrimeGuard Supplies for delivery assistance.
How to check your order
- Open the order confirmation or shipping confirmation email sent after purchase.
- Select the View your order link to open the secure Shopify order-status page.
- When tracking has been supplied by the fulfilment partner or carrier, it will appear on that page and in the shipping confirmation email.
You can also use Shopify Inbox on this website. If the automated order lookup cannot locate the order, contact us and we will check it manually.
When tracking becomes available
Renniks orders are normally processed within 1–2 business days and BCW orders within 4–5 business days before dispatch. Processing time is additional to carrier transit time. Tracking is provided after dispatch when it is made available by the supplier or carrier.
Separate parcels
Products fulfilled from different suppliers or locations may arrive separately. A split order can have more than one tracking number, and the parcels may be dispatched and delivered on different days.
Tracking has not updated
A carrier scan can take time to appear after a shipping label is created. If tracking remains unchanged beyond the expected delivery period, or shows a delivery problem, contact PrimeGuard Supplies so we can make a reasonable enquiry with the supplier or carrier.
Ask us to check an order
Email support@primeguardsupplies.com or use Shopify Inbox. Include your name, order number and delivery postcode or ZIP code. For privacy and security, do not send complete payment-card details. We normally respond within one business day.